At SMITH BED SKIRTS LLC, we want customers to have a clear understanding of our return, exchange, and refund procedures. This Refund & Return Policy explains the conditions and process for returning eligible products purchased through our website.
1. 30-Day Return Policy
Customers may request a return within 30 days of the date the order is delivered.
To be eligible for a return, the item must be:
- Unused and in its original condition
- Unwashed and free from stains, odors, or other signs of use
- In suitable condition for resale
- Returned with the original packaging and accessories, where applicable
Products that have been used, washed, damaged, altered, or otherwise returned in a condition that affects their resale value are not eligible for return, except where otherwise required by applicable law.
2. Quality Issues or Defective Products
If you receive a product that is defective, damaged, or materially different from the product ordered, please contact us as soon as possible after delivery.
Please provide your order number and a description of the issue. Photographs may be requested to help us evaluate the condition of the product.
If the issue is confirmed to be a quality-related problem or product defect, we will provide appropriate return or replacement instructions.
SMITH BED SKIRTS LLC will cover the applicable return shipping cost for approved returns caused by product quality issues or defects.
3. Returns for Non-Quality Reasons
If you wish to return an eligible product for a reason unrelated to product quality, such as changing your mind, ordering the wrong size, or no longer needing the item, the product must still meet all return eligibility requirements.
For returns that are not related to product quality or defects, the customer is responsible for the return shipping cost.
Original shipping charges, where applicable, may not be refundable for non-quality-related returns.
4. Exchange Policy
Eligible products may be exchanged within 30 days of delivery, subject to product availability.
To qualify for an exchange, the product must be unused, unwashed, undamaged, and in a condition suitable for resale.
If the requested replacement item is unavailable, we may offer an alternative resolution, such as a refund for the eligible returned product.
For exchanges resulting from a confirmed quality issue or defective product, SMITH BED SKIRTS LLC will cover the applicable return shipping cost.
For exchanges requested for non-quality reasons, the customer is responsible for applicable return shipping costs.
5. Return and Exchange Process
To request a return or exchange, please follow these steps:
Step 1: Contact Us
Contact our customer service team within 30 days of delivery at:
Email: sales@smithbedskirts.com
Phone: +1 252-986-3522
Please provide your order number, the product you wish to return or exchange, and the reason for your request.
Step 2: Receive Return Instructions
Our customer service team will review your request and, if approved, provide return instructions.
Please do not send products to the return address before receiving return authorization or instructions from us.
Step 3: Prepare the Package
Pack the eligible product securely to help prevent damage during return transportation. We recommend using suitable protective packaging and retaining your return shipment tracking information.
Step 4: Send the Return
Ship the package according to the return instructions provided by our customer service team.
For approved quality-related returns, we will provide instructions regarding the applicable return shipping arrangements.
For non-quality-related returns, the customer is responsible for the return shipping cost.
6. Return Address
Approved returns should be sent to:
SMITH BED SKIRTS LLC
4843 DEER LAKES RD
FAYETTEVILLE, NC 28311-0873
United States
Please note that this address should be used for returns only after you have contacted us and received return instructions.
7. Refund Processing
After we receive your returned product, we will inspect it to confirm that it meets the applicable return requirements.
For approved returns, the refund will be issued to the original payment method within 3–5 business days after the returned product has been received and the return has been approved.
The time required for the refund to appear in your account may vary depending on your bank, credit card issuer, or payment provider.
8. Non-Returnable Products
A return may be refused if the product:
- Has been used
- Has been washed
- Has stains, odors, or other signs of use
- Has been damaged after delivery due to customer handling
- Has been altered or modified
- Is missing essential components or accessories
- Is returned in a condition that affects its resale value
- Is returned after the applicable 30-day return period
Used products or products whose condition has been affected in a way that prevents or materially reduces resale are not eligible for return, except where otherwise required by applicable law.
9. Refund Amount
For an approved return, the refundable amount will generally correspond to the eligible purchase amount for the returned product.
For non-quality-related returns, original shipping charges and return shipping costs may not be refundable.
For approved returns resulting from a confirmed product defect or quality issue, SMITH BED SKIRTS LLC will cover the applicable return shipping cost.
10. Refunds for Cancelled or Unfulfilled Orders
If an order is cancelled before fulfillment or we are unable to fulfill an order after payment has been received, the applicable amount paid for the cancelled or unfulfilled order will be refunded to the original payment method.